Welcome To The Grounded Community

We're happy to have you here! By joining our community you now have access to resources for each unique piece of greenery that arrives at your door.

If you forget your new plant's name, how to care for it, or just want to learn more about growing your indoor jungle, we've got you covered.

Quick Care Instructions For Your Houseplant

Everything You Need To Grow Your Green Thumb

  • What To Do After Your Plant Arrives In The Mail Insta

    What To Do After Your Plant Arrives In The Mail

    To make sure that you + your new plant are set up for success, here is our quick list of Do's and Don'ts. 

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  • Watering Your Plants Insta

    Watering Your Plants

    Watering seems a pretty simple task, yet requires care and skill to do correctly

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  • How to Repot Your Plant Insta

    How to Repot Your Plant

    Your plant will be extremely thankful for more room to grow along with a nutrient boost provided by repotting and will show its gratitude by creating beautiful new growth.

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  • All You Need To Know About Pruning Plants Insta

    All You Need To Know About Pruning Plants

    If you’re looking for guidance, you’re in the right place! Learn why, when, and how to prune, along with follow-up care steps to keep your plant happy afterward.

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  • Preparing Your Plants For The Growing Season Insta

    Preparing Your Plants For The Growing Season

    As they come out of their long winter rest and prepare to push out fresh new leaves, there are a few things you can do to prepare them for the changes to come. 

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  • Fall Care Adjustments for Your Plants Insta

    Fall Care Adjustments for Your Plants

    Learn how to prepare your plants for the coming seasons and safely transition any outdoor greenery back inside.

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  • Tips to Revive a Dying Plant Insta

    Tips to Revive a Dying Plant

    If you're watching your plant deteriorate before your eyes and you've run out of ideas to help it, allow us!. Take a moment to set your panic aside and review our go-to tips if your plant is nearing the "last resort" stage. 

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  • Common Plant Care Questions | Grounded Q&A Insta

    Common Plant Care Questions | Grounded Q&A

    Our goal is always to make education digestible and accessible. Get started with some of our most popular questions below. 

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Tips and Tricks For Plant Health

Order FAQs

THERE IS AN ISSUE WITH HOW MY ORDER ARRIVED. CAN YOU HELP?

We are sincerely sorry to hear that! Please contact us with information about what went wrong so we can resolve the issue as quickly as possible. We’ll get back to you within 1-2 business days. Please be sure to include:

  • Your Order #
  • Photos of any damage
  • If something in your order arrived shattered, please safely handle + discard broken pieces after capturing photo proof.

Thank you!

MY PLANT ARRIVED DAMAGED. WHAT DO I DO?

Our goal is to bring life into your home. If your plant is damaged upon arrival,  please contact us within 48 hours of delivery, including photos of your plant’s condition. We’ll assess what care the plant may need. If the damage is beyond normal transport shock*, we will happily ship you a new, healthy plant! Some damages are subject to review via Zoom with our Plant Specialist to provide a resolution

If the damage appears to be caused by packaging or mishandling, please also include photos from the list below. We use this information to file claims with our mail carriers and to improve our processes.

  • Photo of the item(s) inside the packaging
  • Photo of how the item(s) were protected
  • Photo of the box’s condition
  • Photo of the shipping label

*Normal Transport Shock includes temporary drooping, leaf loss, and yellow leaves. The sensitivity of the plant, travel conditions, and steps taken to help it settle all influence its recovery. Some plants can recover in just a few days, while others may need about two weeks to adjust to the new environment. Plant-specific care is available on our Product and Resource pages

MY PLANTER OR SAUCER ARRIVED DAMAGED. CAN YOU HELP?

We are sincerely sorry to hear that! Please contact us within 48 hours of delivery and include a photo of the damage. If your plant was potted in the planter that arrived damage, please safely move it to a temporary container to minimize mess or fully repot the plant in a new planter.

If something in your order arrived shattered, please safely discard the broken pieces after capturing a photo. Thank you!

CAN I RECEIVE A REFUND OR RETURN?

Due to the fragile nature of our collection, we do not accept returns on any items. If you have a question or concern regarding your order, pleasecontact us atcustomerservice@feelgrounded.com within 48 hours of delivery so we may find the best resolution. Gift cards are not eligible for refunds or returns.