Welcome To The Grounded Community
We're happy to have you here! By joining our community you now have access to resources for each unique piece of greenery that arrives at your door.
If you forget your new plant's name, how to care for it, or just want to learn more about growing your indoor jungle, we've got you covered.
Quick Care Instructions For Your Houseplant
Everything You Need To Grow Your Green Thumb
THERE IS AN ISSUE WITH HOW MY ORDER ARRIVED. CAN YOU HELP?
We are sincerely sorry to hear that! Please contact us with information about what went wrong so we can resolve the issue as quickly as possible. We’ll get back to you within 1-2 business days. Please be sure to include:
- Your Order #
- Photos of any damage
- If something in your order arrived shattered, please safely handle + discard broken pieces after capturing photo proof.
MY PLANT ARRIVED DAMAGED. WHAT DO I DO?
Our goal is to bring life into your home. If your plant is damaged upon arrival, please contact us within 48 hours of delivery, including photos of your plant’s condition. We’ll assess what care the plant may need. If the damage is beyond normal transport shock*, we will happily ship you a new, healthy plant! Some damages are subject to review via Zoom with our Plant Specialist to provide a resolution
If the damage appears to be caused by packaging or mishandling, please also include photos from the list below. We use this information to file claims with our mail carriers and to improve our processes.
- Photo of the item(s) inside the packaging
- Photo of how the item(s) were protected
- Photo of the box’s condition
- Photo of the shipping label
*Normal Transport Shock includes temporary drooping, leaf loss, and yellow leaves. The sensitivity of the plant, travel conditions, and steps taken to help it settle all influence its recovery. Some plants can recover in just a few days, while others may need about two weeks to adjust to the new environment. Plant-specific care is available on our Product and Resource pages
MY PLANTER OR SAUCER ARRIVED DAMAGED. CAN YOU HELP?
We are sincerely sorry to hear that! Please contact us within 48 hours of delivery and include a photo of the damage. If your plant was potted in the planter that arrived damage, please safely move it to a temporary container to minimize mess or fully repot the plant in a new planter.
If something in your order arrived shattered, please safely discard the broken pieces after capturing a photo. Thank you!
CAN I RECEIVE A REFUND OR RETURN?
Due to the fragile nature of our collection, we do not accept returns on any items. If you have a question or concern regarding your order, pleasecontact us firstname.lastname@example.org within 48 hours of delivery so we may find the best resolution. Gift cards are not eligible for refunds or returns.